FREQUENT QUESTIONS

We utilize DHL Express and FedEx Express for both domestic and international deliveries. To prevent mailbox theft, all shipments require a signature upon delivery. If you are unavailable on the delivery day, you can select various options on the DHL.com website. These options include rescheduling the delivery, arranging a drop-off at a relay point, designating a secure location, or authorizing delivery to a third party.

We ship worldwide but we are not able to ship to the following countries: Israel, North Korea, Cuba, Iran, Syria, Russia, Ukraine and The Crimea.

Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us by email at support@furlanmarri.com and we will resend you the tracking information. Allow 48h before writting to us.

New tracking numbers usually take about 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, contact us by email at support@furlanmarri.com and we'll help ensure you get your package ! Please note that we do not deliver during the weekend.

International delivery is offered from 85 CHF of purchase. For a product in stock, the delivery time varies between 3 to 5 days. We ship in express worldwide.

In Switzerland, taxes and customs fees are included in the price of your order. Outside of Switzerland, taxes and customs fees are not included. You may incur local duty/import taxes if applicable. These charges will be collected on behalf of local customs by our DHL/FedEx carrier before delivery. Unfortunately, we cannot provide the exact amount of these charges in advance and recommend contacting the duty services in your country to get an estimate of the duty amount and the base VAT rate. If these taxes and customs fees are not paid, your order will be returned to us.

We offer a full refund, less shipping fees, for all our watches provided unless if it's a limited edition product (because we cannot resell them online). All limited edition products are mentionned on their specific product page. The watch can be sent back to us within 14 days of receipt, unworn and in a resellable condition, means it has all its accessories and protective packaging still intact. We do not cover the costs of returning an item. However, as a business, we also need to be able to resell any returned products. We unfortunately cannot accept a return if the watch has been worn and have scratches. For more and clear understanding please read our Terms (CGV in french).

Our watches carry an international warranty up to 24 months, starting from the date of delivery.

We source components from all over the world and choose to work with the best suppliers, rather than limiting ourselves geographically. Most of our components are coming from Hong Kong, Japan and Asia. Our accessories from France and Italy. The assembly will vary according to the type of project and the people who are more efficient with movements. Swiss made projects will be assembled in Switzerland. Mechaquartz projects in Hong Kong. We have several warehouses in different parts of the world, so we can optimise shipping depending the location of the customers. It can be Hong Kong, USA or Switzerland. We do our design and pre-prototyping stage (3D printed case, first test) in Switzerland, to make sure we control every details before going further with prototyping and pre-production. All media, renderings (CGI), hand sketches in Geneva Switzerland, where our showroom and offices are located.

The headquarters as well as our showroom are both based in Switzerland, Geneva, Rue du Nant 25. We ship to over 100 countries around the globe. We also have a team in the Middle East, in Asia and in Japan, so we can provide a full experience to our community.

In order to provide an optimal customer experience, to develop our brand with the right investment and be closer to our community, we aim to tell ephemeral stories about our products and propose pre orders. Thanks to this, we can focus on the product in question at a specific time. In the form of pre-sales, we will produce the exact number of orders received during a specific time frame. This is to avoid any waste of stock so we can better focus on new product developments. We will not take orders in advance and will not have waiting lists for our products, to avoid frustration when changing collections during the year. More than that, we will also have permanent collections for some references. Once it is out of stock, those collections will be there again, after a period of production.

For a peace of mind, purchase only through our official site (www.furlanmarri.com) or authorized retailers listed on our website.

For orders placed on our website via Visa/ MasterCard, all products are priced in Swiss Francs (CHF).

Our prices do not include import duties and other applicable taxes. These are the responsibility of the customer and will be billed to you by our logistic partners or your local customs authority on delivery. We ship our watches either from Hong Kong for Mecaquartz watches, Switzerland for Swiss made watches but can also be shipped from different warehouses in the world. Local duties and VAT are due upon the delivery of our watches and this will depends on your country (Switzerland is not part of the European Union). It's a normal process that e-commerce brands have, as they don't have boutiques to include or charge local taxes. For example, France customers will have to pay about 20% more or less, India can be up to 48% and Switzerland 8,1%. USA have a treshold of USD 800. If customers don't want to pay the taxes, the product will be returned to us and we will have to deduct those fees from the refund, as local government taxes cannot be refunded. Please make sure of your decision before refusing to pay government taxes an duties, as sometimes it can be more appropriate to keep the product.

Our watches carry an international warranty up to 24 months, starting from the date of delivery.

The warranty is intended to cover any technical issues that are a result of issues during production or assembly. Damage due to improper use. Activities such as (but not limited to) playing golf, using a power drill, go-karting can damage your timepiece. This is not covered by the warranty. Forgetting to push the crown back or start the chronograph functions before a swim is also an example of user mistakes and something that is not covered under the warranty. Trying to disassemble a watch by yourself or having your local watchmaker do it automatically voids the warranty. For more informations, please contact us or read our Terms. Heat blued steel and AR coatings on glasses will wear and the wearing pattern varies form individual to individual based on use case. This wear and tear is not covered by the warranty.

We are here to make things right for you. We kindly ask you to contact us before returning your parcel, you have 48h to do it. Please include the following information in your email: 1- Your order number and complete name. 2- Your complete shipping address. 3- Pictures of the defective/damaged/incomplete product(s).

You can contact us by phone (+41 (0) 22 567 07 57 for Support and After Sales and +41 (0) 22 300 50 51 to call the office and showroom) or by email (support@furlanmarri.com). We will answer all your questions. We guarantee that we are always accessible via our social networks so that we can listen to your opinions and desires and develop the brand together, so that the product is a perfect fit for you. We are also in permanent contact with collectors from all over the world and enthusiasts, so that we can listen to their opinions. We will be able to answer you from Monday to Friday, from 9:30am to 6:30pm (UTC+1 or Switzerland local time).